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SHIPPING & RETURNS

Shipping Policy

Shipping Policy

Thank you for visiting and shopping at cwibmerch.com. We’re committed to providing you with excellent service and timely delivery. Please read our shipping policy carefully to understand how your order will be processed and shipped.

Processing Time

  • Order Processing: All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • Delays: If we are experiencing a high volume of orders or unforeseen circumstances, processing may take a little longer. We will notify you of any significant delays.

Shipping Rates & Delivery Estimates

  • Shipping charges for your order will be calculated and displayed at checkout based on your location and selected shipping method.

  • Estimated Delivery Times:

    • Standard Shipping: 5-7 business days

    • Expedited Shipping: 2-3 business days

Order Tracking

  • Once your order has shipped, you will receive a confirmation email with a tracking number. Use this tracking number to monitor your shipment’s progress.

Shipping Areas

  • Domestic Shipping: We ship to all states within USA.

Shipping Restrictions

  • We do not ship to P.O. Boxes or APO/FPO addresses at this time.

  • Certain items may have restrictions depending on shipping regulations in the destination country.

Lost, Stolen, or Damaged Packages

  • Lost or Stolen: cwibmerch.com is not responsible for packages lost or stolen after they have been marked as delivered by the carrier. If you suspect your package is lost, please contact the carrier directly.

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Return and Exchange Policy

At cwibmerch.com, we want you to love your purchase. If you’re not completely satisfied, we’re here to help! Please read our return and exchange policy carefully to understand how to proceed with your request.

Returns

  • Eligibility for Returns:

    • Items must be returned within 30 days of the delivery date.

    • Items must be unworn, unwashed, and in their original condition with tags attached.

    • Sale or clearance items are not eligible for returns.

  • How to Initiate a Return:

    1. Contact us at cwibministry@gmail.com with your order number and reason for the return.

    2. We will provide you with a return authorization number (RA#) and instructions for shipping your item back.

    3. Ship your return using a trackable shipping method to the address provided in the return instructions.

  • Refunds:

    • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

    • Approved refunds will be processed within 5-7 business days, and the amount will be credited back to your original payment method.

    • Please note that original shipping charges are non-refundable.

Exchanges

  • Eligibility for Exchanges:

    • Items must be exchanged within 30 days of the delivery date.

    • Items must be unworn, unwashed, and in their original condition with tags attached.

  • How to Initiate an Exchange:

    1. Contact us at cwibministry@gmail.com with your order number, the item you wish to exchange, and the size or color you want instead.

    2. We will confirm the availability of the new item and provide instructions for sending back the original item.

  • Exchange Process:

    • Once we receive the item, we will ship the replacement within 5-7 business days.

    • If the desired item is out of stock, we will issue a store credit or refund as per your preference.

Defective or Incorrect Items

  • If you receive a defective or incorrect item, please contact us at cwibministry@gmail.com within 48 hours of delivery. Include your order number and photos of the issue. We will prioritize resolving the matter by sending a replacement or issuing a refund.

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

  • For exchanges, the customer will cover the cost of shipping the replacement item to you.

Non-Returnable Items

  • Gift cards

  • Sale or clearance items

If you have any additional questions or need further assistance, please reach out to us at cwibministry@gmail.com

Thank you for shopping with cwibmerch.com! We appreciate your business and are committed to ensuring your satisfaction.

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